When a user sends a WhatsApp message, we want to be able to see who they are chatting with based on that number and use it for verification purposes, so we can transmit (personal) information based on it.

Being able to select and archive multiple conversations at the same time.

In the statistics we would like to be able to filter per chatbot to get data for each individual Pulse-chatbot we've built. We want to make an export per chatbot as well. And it would be nice to see the thumbs up / thumbs down given by the customers in the statistics as well.

In Pulse I would like to see what content has been scraped from the website/URL, in the Web Scraper.

A way to see what you've done / what your colleagues have been doing, and the possibility to go back to an earlier version.

Both as an agent as end user

See when a visitor is typing & visibility for the visitor to see when an agent is typing.

Add a datalayer for open close, start, end, conversation ec to a datlayer so we can pick-up these data in GTM an send them to GA4

It would be helpful if we could see if the customer has read a chat message in the website widget. This could be in the form of "checks" next to the message.