Feature requests

Comp ID: 9572 Desc: customer states, that the out of office message currently also ends conversations when handed over to human agent during the closing times. This inhibits the closing of tickets already being handled by the human agents.

Comp ID: 18199 Agent ID: 6888dd3bfae17f5bd05db857 Description: User requests a solution to the chat closing every time a customer switches tabs on the website.

Add extra search options in the Inbox to be able to find a specific conversation in the Inbox The ability to search for specific text or keywords within conversations.

I would like to automatically crawl my URL's in the Web Crawler every X time, instead of having to manually select 'Crawl' to recrawl my URL's

It would be beneficial if new, unopened chats and messages in the inbox could be displayed in bold. This would make it easier to identify which chats are new and need attention.

I would like to be able to set multiple opening hours per day, so I can set lunchtimes when we won't be able to answer te question. Also it would be nice to set certain dates for the future, when you know there will be no agent available

We would like the option to have the eye-catcher pop on the end-customer screen after a certain amount of time and/or number of pages visited. Examples After 3 amin session of browsing the website the eye-catcher pops up/ is activated- After having visited 6 different pages, the eye-catcher pops up/is activated

In the report, I want to see on which page the chat started.

We have the situation where our users might acces the bot on shared laptop. Be it at home or in a corporate setting. Privacy wise it's not good to have the entire existing discussion, migh even not be AVG proof. Also from our users we receive feedback that its confusing when starting new chat after some time. The solution can be automated clean up after some team, or a command in the discussion to clean the the history. (now only option is to have the user clear browser cache)

Company ID: 17773 Chatbot ID: 682d9fa452508687d72ccf6a According to the help center, the "Close Launcher" color should be adjusted, but even when we adjust the color here, the close button doesn't change.