Feature requests

When someone shares a story and tags the Instagram page that's connected to an AI Agent, the AI Agent responds to this. We do not want this, but want these conversations to come in as 'New' for our marketing team to answer.

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

Would be great to have a Salesforce integration

The “AI Agent” function that is shown under the name is not very Dutch and technical, so it scares people away. We call it an AI employee, but I can also imagine that another reseller would also like to give it a different title. In addition, we can turn off the Powered by Watermelon rule, but I would like to see “Trained by IziContent” instead. That helps us sell more subscriptions under our name. Win/win for Watermelon. And is it an idea to make a different setup of the chat module, showing a photo of the AI employee first. That makes it more human and accessible. See uploaded example

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

'powered by watermelon' in chat agent is free advertising for you. With my paid account I should be able to hide this/get a discount if I decide to show this.

Not only have support and admin agent, but distinguish per agent what he/she can do/see. For example: we'd like to add 'only read' option for agents to only be able to see the conversations in the Inbox and settings of the Agent, but not to change anything. have specific agents only see conversations/settings of a specific Agent in stead of all agents.

The text formatting that I create in the typing bar is not copied into the text.

Would be great to be able to amend a message after it is sent to the customer.