By default, all conversations arrive in the “All” inbox. When you assign a call to a specific person or team, that conversation remains visible in the “All” inbox. If you archive the conversation, it will also be deleted from your own inbox. Example: Let's say a colleague adds notes to a conversation because instructions still need to be added or a customer-focused improvement is needed. Then you want to be able to assign that conversation to, for example, a “To Check” or “Improvements” folder, so that you can clearly see which conversations still need your attention later in the day. Current issue: Even after assigning, the conversation remains in the general “All” inbox, so that this inbox quickly becomes cluttered with dozens of messages per day.
