Feature requests

E.g. if someone asks if they can still add something to their order, they can before 2:00 pm, but after 2:00 pm they can't. It would be nice to have the chatbot know what time it is and give an answer based on that.

Do not show the waiting time at all.

I am trying to crawl an excluded URL, and the status bar in the UI shows "Crawling your URLs" which is misleading.

Have the chatbot only provide answers based on the knowledge added in Watermelon, without relying on OpenAI’s database for additional information. This ensures that the chatbot only shares company-approved documentation and does not generate answers from external sources. This feature would be useful for businesses that need strict control over the chatbot’s responses.

Instead of asking the end user to send the trigger word, it would be nice if the chatbot can send a button to forward the chat to an agent. This makes it easier for end users to start a live chat

You want to be able to 'chain' requests after each other in Actions. This way you can for example first get an warehouse ID for a product, to then get the the stock information of this product.

You want to be able to export the used tags for a set period in a table in a .csv file. Just like you can do for conversations.

When you have made an export of your conversations, it would be great if you could filter them per tag.

We would like to have the option te remove a message that you have send, but is meant for another chat, or a message with a typo.

At this moment, you can only deactivate agents and you have to submit a support request to permanently delete an agent. We would like to have the ability to delete them by ourselves.