Feature requests

Having access to an easily reachable archive for the last three years is important. I would like to search not only by ID but also by various other criteria. This would greatly enhance our ability to retrieve past records efficiently.

Create an android app for mobile usage

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

At the moment, the photo is not showing, only the message from the customer. It is not clear to which image the comment belongs.

Would be great to be able to amend a message after it is sent to the customer.

When a customer sends multiple photo's, you want to be able to select or tag 1 specific image to respond to (same as in Whatsapp).

Optionally force authority with specific instructions, so that the (previously checked) instructions have the same authority as Domain Knowledge.

We would like to have the option te remove a message that you have send, but is meant for another chat, or a message with a typo.

We are always to late to discover any lead interest or bad sentiment in a chat conversation. After reconnecting to user via agent, we are mostly to late to answer. We know that agent intervention will be visible in same session.. Need for quick intervention without being continiously focussed on WM