Feature requests

It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;

I would like to automatically crawl my URL's in the Web Crawler

As a user i want to start a conversation on Whatsapp.

When there is an error in a message from both the AI agent and an employee, it is desirable to be able to delete this message. Sometimes you make a mistake in your message but you can't edit/change or delete it anymore.

We would like to see an AI assistant that generates a suggestion that the human agent can use to compose an answer

Show multiple buttons for the end-user to choose from to start the conversation.

Some parties, like us, work with advisors on chat during opening hours and outside with only the AI agent. Now we have to switch manually to keep the controls as desired. Ideally, this is automatic, for example: 8:30 switches on the bot that switches on to advisors, 17:00 switches on the bot that does not switch on (and provides information through AI). In our opinion, it should also be easy to build!

To (automatically) retrieve customer data such as company name.

We receive tickets in Freshdesk and it would be helpful to add extra search options in Watermelon's Inbox to be able to find a specific conversation in the Inbox

Now, when you are logged in as a Support agent, you don't see the All inbox, not the general nor the team all inbox. You cannot take over conversations from other Support Agents. It is helpful to know what other colleagues have said so you can learn from each others conversations.