Feature requests

I want to easily access and assist my clients, but I found that one email address cannot be linked to multiple accounts.

Should the chatbot require support from the human side, it would be useful if users were able to work with quick codes. For example, F11 for “Sincerely, [Name]” and F10 for “Good morning” or “Have a good day”. This ensures that fixed conversation structures that we would otherwise have to type out manually each time can be applied quickly and efficiently.

When our team takes over the call from the bot and sends messages, it takes seconds before we see that the message is being sent or has been sent. Sometimes we even need to refresh the page to see the message. This delay must be resolved to prevent us from typing duplicate messages and to make the work environment more pleasant and efficient.

The welcome message cannot be provided with a white line/line break, which does not improve reading comfort with a slightly longer text.

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

You want to measure: Clicking on the links in the chat conversations What type of interaction has there been? For example, opening the welcome screen, clicking on contact options, starting a conversation, closing the widget, handoff to human On which day and time is the AI Agent used the most

In the interactive tester, you can view the sources on which the AI Agent bases its responses. This provides insight into the origin of the information and helps assess reliability. However, this functionality is not available in live chats. Here, answers are generated directly without a visible source citation, so you, as a user, cannot immediately see where the information comes from.

We would like to have the option te remove a message that you have send, but is meant for another chat, or a message with a typo.

Create the possibility to add and remove tags from the tag list. Also the possibility to disable the existing/pre-defined tags. And the possibility to define the order in which te tags are presented in the tag list.