Feature requests

Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.

We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.

Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

When using interactive tester we want to have the possibility to add a new category for the instruction.

Please integratie a SSO login integration for Microsoft and/or Google

The possibility to search based on words in Instructions, to find instructions easier.

When you have made an export of your conversations, it would be great if you could filter them per tag.