Feature requests

In the chat input field, it is possible to insert a blank line by pressing Shift + Enter. However, when the message is sent, those blank lines are not preserved. If a user of Watermelon is typing a long message, it becomes chaotic.

E.g. when an end-user is speaking a language we do not speak, we want to be able to type an answer in Dutch, and have it shown to the end-user in their language.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

Being able to select and archive multiple conversations at the same time.

Add extra search options in the Inbox to be able to find a specific conversation in the Inbox The ability to search for specific text or keywords within conversations.

In the interactive tester, you can view the sources on which the AI Agent bases its responses. This provides insight into the origin of the information and helps assess reliability. We would also like to see this in the Inbox, so that from there we can see how an Agent got their response.

E.g. instead of having to type 'Kind regards, [name]' being able to use a shortcut like [F1] to add this text to the typebar.

When you accidentally hit archive the option to undo this action so you can still see it in your overview and assign an agent.

This feature makes it even easier to centrally display the most important conversations for users/teams directly under ‘All’ in conversations

E.g. when the AI Agent answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.