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Feature requests

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Closed / Archived conversations folder

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

in progress

Possibility to create blank lines in messages

In the chat input field, it is possible to insert a blank line by pressing Shift + Enter. However, when the message is sent, those blank lines are not preserved. If a user of Watermelon is typing a long message, it becomes chaotic.

Decide if and how often chats are being closed automatically

backlog

Expand search options in Inbox, e.g. by text, name, date, email address, ID

Add extra search options in the Inbox to be able to find a specific conversation in the Inbox The ability to search for specific text or keywords within conversations.

in progress

Filter on tags in Inbox

Display the added tags in the dropdown menu for sorting conversations.

backlog

Ability to amend or delete a message after it has been sent

Would be great to be able to amend a message after it is sent to the customer, like you can do in WhatsApp. This feature would be helpful in correcting any mistakes or adding additional information without having to send a new message.

Give conversations in Inbox specific colours, to have a better overview, e.g. a specific colour per tag

In the Inbox I would like to give a thumbs up/down as in the Interactive tester

E.g. when the AI Agent answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.

backlog

Automatic Welcome to customer when assigning chat

Archive multiple conversations at the same time in the Inbox

Being able to select and archive multiple conversations at the same time.

planned

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