Feature requests

In the interactive tester, you can view the sources on which the AI Agent bases its responses. This provides insight into the origin of the information and helps assess reliability. We would also like to see this in the Inbox, so that from there we can see how an Agent got their response.

E.g. instead of having to type 'Kind regards, [name]' being able to use a shortcut like [F1] to add this text to the typebar.

When you accidentally hit archive the option to undo this action so you can still see it in your overview and assign an agent.

This feature makes it even easier to centrally display the most important conversations for users/teams directly under ‘All’ in conversations

E.g. when the AI Agent answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

Being able to select and archive multiple conversations at the same time.

Especially when taking over a chat from the AI Agent, it would be great to see a translation of the conversation that was handled in a foreign language by the AI Agent.

In the chat input field, it is possible to insert a blank line by pressing Shift + Enter. However, when the message is sent, those blank lines are not preserved. If a user of Watermelon is typing a long message, it becomes chaotic.

Would be great to be able to amend a message after it is sent to the customer, like you can do in WhatsApp. This feature would be helpful in correcting any mistakes or adding additional information without having to send a new message.