Feature requests

A lot of our patients indicate they are not sure how to close the chat window. We'd like to suggest to add a little small x or - in the top right corner to help them. We've already added it to the instructions of the chatbot but still clients struggle to minimize the windows. Especially since it automatically opens they haven't pressed the little cirle in the bottom right corner so this interaction is unknown to them.

Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.

Currently it is showing both the first and last name. You want to be able to hide the last name in the chat widget.

When the end-user is logged into a customer/client/patient portal, we want to know who's logged in and see from who the conversation is coming. So automatically retrieve customer data.

As a user of the chat i wan't to give my details, so when i start a chat, the company can call me or send me an email about my chat. Or de employee can contact me when he missed the chat.

Users on a Business license can turn of the 'Power by Watermelon' rule, but we would like to see 'Trained by IziContent' instead. That helps us sell more subscriptions under our name. Win/win for Watermelon.

See image attached. We would like to show a picture of our AI Agent like this, to make it more human and accessible.

This gives customers the option to keep chatting with the AI Agent.

For example, if a website visitor reopens the chat 24 hours later, the conversation from the day before is still in progress, which is not desirable in certain scenarios.