Watermelon
Create
Roadmap
Feature requests
Changelog
Powered by Canny

Feature requests

Please search first before posting to help others find and vote for your idea!

Category

Chat widget should stay minimized when going to a new page, even with the open widget automatically setting on.
When you have the open widget automatically setting on and a customer minimizes the widget, the widget should not open again on a new page.
0
Feedback option at the end of a conversation (when closing the conversation)
Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.
1
When the end-user is logged into a customer/client/patient portal, we want to know who's logged in and see from who the conversation is coming
It would be great to send some information about the customer inside the loaded script-tag on the website. This way we can easier identify the customer, for example based on their customer_id. For example: window.Watermelon.customfields.Voornaam = 'Robin'; window.Watermelon.customfields.Achternaam = 'Dirksen'; window.Watermelon.customfields.Email = ' robin.dirksen@my-email.com '; window.Watermelon.customfields.CustomFieldForUserId = 11538;
4
Post chat survey
You want to have a post chat survey in the chat widget when the conversation was closed.
0
When opening the chat widget in embedded display mode, we want it to be immediately visible without any loading time.
2
Make the eye catcher bigger
Currently, the field of the eye-catcher doesn't have a limit, and it will cut off existing text. Would be great if the fill in field shows the character limit. Also would be great if the eyecatcher could be bigger (show more text)
2
Being able to change the corner radius of the eyecatcher
0
The option to choose 'automatically open the widget' for only browser (not mobile)
We want to automatically open the widget in the browser, but not on mobile devices.
1
The option to automatically disable the Chatbot in the Chat Widget during office hours
You want to be able to have a setting in the chat widget to automatically disable the chatbot during office hours, similar to being able to automatically close your chat when you are out of office.
0
Change the text when hovering over the launcher to 'Open chat'.
You now see 'Open support chat'.
0
Load More
→
Powered by Canny