Feature requests

In the statistics we would like to be able to filter per chatbot to get data for each individual Pulse-chatbot we've built. We want to make an export per chatbot as well. And it would be nice to see the thumbs up / thumbs down given by the customers in the statistics as well.

Currently you can only turn the sound notification on. It would be nice to also be able to decide the volume of incoming notification in the notification settings.

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

I would like to be able to set multiple opening hours per day, so I can set lunchtimes when we won't be able to answer te question. Also it would be nice to set certain dates for the future, when you know there will be no agent available

Feature request: Customers would like improved statistics, so that the use of the multiple choice buttons becomes transparent and feedback from customers can be viewed at a glance. Average measured customer satisfaction for all feedback provided on all possible conversation routes. The measured customer satisfaction per category so that we can report mutual satisfaction (and open feedback) and thus improve the service in a targeted manner. Measure the number of conversations per category per day for the past month so that we can see the difference in demand for information over the past month (s). In addition, I would like to see this in a line chart so that we can visualize per day in a month per category (colors per category for example) which categories were most wanted and when. a. Where possible, look deeper (stacked bar chart for example) so that the total number of choices for the underlying buttons (subcategories) per main category become clear.