Feature requests

In the statistics we would like to be able to filter per chatbot to get data for each individual Pulse-chatbot we've built. We want to make an export per chatbot as well. And it would be nice to see the thumbs up / thumbs down given by the customers in the statistics as well.

You want to measure: Clicking on the links in the chat conversations What type of interaction has there been? For example, opening the welcome screen, clicking on contact options, starting a conversation, closing the widget, handoff to human On which day and time is the chatbot used the most

When you have made an export of your conversations, it would be great if you could filter them per tag.

Be able to report which prompts were used the most for conversations during a certain period.

Feature request: Customers would like improved statistics, so that the use of the multiple choice buttons becomes transparent and feedback from customers can be viewed at a glance. Average measured customer satisfaction for all feedback provided on all possible conversation routes. The measured customer satisfaction per category so that we can report mutual satisfaction (and open feedback) and thus improve the service in a targeted manner. Measure the number of conversations per category per day for the past month so that we can see the difference in demand for information over the past month (s). In addition, I would like to see this in a line chart so that we can visualize per day in a month per category (colors per category for example) which categories were most wanted and when. a. Where possible, look deeper (stacked bar chart for example) so that the total number of choices for the underlying buttons (subcategories) per main category become clear.

You want to see from which channel a conversation is from. This way you can easily filter which chatbot handled the conversation

You want statistics of the amount of clicks on the links in the welcome screen.

The ability to make comparisons with the statistics from previous weeks.

I would like to add the website activity data to the Excel export. For instance, what page the customer was on when they entered the chat.

In Statistics we would like to see where a customer starts a conversation (at what page) to be able to extract data regarding conversion.