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Feature requests

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The possibility to have the AI Agent take time/day into account in answers.

E.g. if someone asks if they can still add something to their order, they can before 2:00 pm, but after 2:00 pm they can't. It would be nice to have the AI Agent know what time it is and give an answer based on that.

complete

Create a tag manager

Create the possibility to add and remove tags from the tag list. Also the possibility to disable the existing/pre-defined tags. And the possibility to define the order in which te tags are presented in the tag list.

complete

Receive push notifications from Watermelon App for new conversations/messages

complete

Statistics per AI Agent

In the statistics we would like to be able to filter per AI Agent to get data for each individual AI Agent we've built. We want to make an export per chatbot as well.

complete

Automatically add tags based on the context of the conversation

complete

Open a URL in a different tab when opening it from a conversation in the Inbox

Currently, when clicking a URL in the inbox, this URL opens in the same screen. It would be better to open this URL in a new tab, so that you can easily navigate back to the conversation.

complete

When someone fills out their contact details in the conversation with the AI Agent, this should be filled in at the Contact in custom fields.

complete

better insight into anonymous conversations

Providing insight into anonymous posts. Being able to find the anonymous posts in an archive. For example in the contact list under a header anonymous

complete

With each new message from me or the customer, I have to click the text bar again before I can type.

complete

Connect multiple Facebook/Instagram accounts

I would like to connect multiple Facebook accounts to my platform.

complete

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