Changelog
Follow up on the latest improvements and updates.
RSS
fixed
improved
Chatbot
Chat widget
Pulse
Improvements & Bug fixes 🚀🐞
Here are our latest updates:
Bug fixes:
- Consistent chatbot responses:We fixed an issue where the chatbot provided different answers in the chat widget compared to the interactive tester. Responses should now match seamlessly across both tools.
- Usage of Instructions:We improved how the chatbot uses instructions, ensuring more accurate and relevant responses.
Improvements:
- Chat Widget automatically opens once:When the "open widget automatically" setting is enabled, the Chat Widget will now stay minimized when navigating to a new page.
new
improved
fixed
Settings
Training chatbot
Pulse
Improvements & Bug fixes 🛠️🐞
Here are our newest updates:
New template available:
- We’ve added a brand-new Shopify template to help you get started faster with chatbot integration in your Shopify store.
Improvements Web Crawler:
- The crawler will now show the last crawled date instead of the added date for better tracking.
- When a URL is excluded and marked as "do not use," it will no longer be automatically deleted from the list.
- When cancelling a crawl, the URLs will no longer remain in the “Queued” status and will now correctly be skipped.
Bug fixes:
- Chatbot domain knowledge limitations: Fixed an issue where the instructions for limiting chatbot responses to specific domain knowledge weren’t functioning as intended. This now works more effectively.
fixed
improved
Chatbot
Improvements & Bug Fixes 🐛🚀
Here are our latest updates:
Improvements:
- New button for Handoff and triggers:We’ve added a new button right underneath the handoff feature and triggers for easier navigation and setup.
- ‘Sitemap’ as first option in Web Crawler dropdown:The ‘Sitemap’ option now appears as the first choice in the dropdown menu, streamlining your workflow.
- Old Web Scraper blocked:To ensure you’re using our latest and best tools, the outdated web scraper is no longer available for use. The Scraper still contains the information from your website, if scraped, but you cannot scrape new urls.
- Assign conversation button change:In all conversations, only the "Assign Conversation" button will now be visible. The entire type bar has been removed to simplify the interface and improve clarity when managing conversations.
Bug Fixes:
- Search in Web Crawler fixed:The search functionality in the Web Crawler is back in action! You can now find what you need without any issues.
- Widget reply issue resolved:Replies sent through the chat widget (opened via a button) now appear correctly in the widget.
- Link encoding issue fixed:Links containing ‘&’ in the chat widget will no longer convert to ‘&’. Your links will now work as expected.
- Out of Office settings fixed:Changing your out-of-office settings no longer alters your opening hours unexpectedly.
- Handoff behavior outside business hours:When the out-of-office message is turned off and handoff outside business hours is disabled, the chatbot will no longer hand off conversations outside business hours.
improved
fixed
Add knowledge
Chatbot
Pulse
Conversations
Improvements & Bug fixes 👍🐛
Improved handoff:
We updated the handoff trigger to allow for more flexible word matching, even with spelling errors and varied phrasing. For example, the trigger phrase “Speak to representative” will match variations like:
- “I want to speak to a representative”
- “I want to spk to reprsenttive”
- “Please forward me to a representative, I’d like to speak to one”
The chatbot now also better understands context and will only initiate a handoff if the request is relevant, avoiding irrelevant phrases.
Other improvements:
- Mass crawl button: We added a mass crawl button for selected URLs in the table, allowing for easier and faster initiation of multiple crawls at once.
- Increased character limit in domain knowledge: The character limit for entries in domain knowledge has been increased to 4.000 characters.
Web Crawler bug fixes:
After the successful release of the Web Crawler we found some bugs which we were able to fix.
- Emails after crawl completion: Improved the email notifications sent after crawl completion to prevent excessive emails and to ensure that the total URL count is displayed correctly.
- Render JavaScript 500 error: Resolved an issue where clicking the 'Render JavaScript' option without adding any URLs in the Web Crawler resulted in a 500 error. This option now functions correctly regardless of URL presence.
- URL limit on new crawler objects: Fixed a bug where the URL limit was not displayed on newly created crawler objects. The URL limit is now correctly visible for all new crawlers.
new
Chatbot
iOS app
Bug fix & improvements 🐞🔧
Here are our newest releases:
Bug fix:
- iOS App Messaging: We fixed a bug that prevented sending messages in the iOS app. Make sure to update your app to regain full messaging functionality.
Improvements:
- Copy Button for URLs in Web Crawler:You can now copy URLs directly from the Web Crawler with a convenient new copy button, making it easier to check your links.
- Full URL Display on Hover in Web Crawler:When you hover over URLs in the Web Crawler, you’ll now see the complete URL, giving you better visibility and control over your links.
new
Chatbot
Notifications
Pulse
Bug Fixes 🐛
Our development team has worked hard on resolving the below bugs:
- Attachment upload issue solved:Resolved an issue where users couldn't upload attachments in the Chat Widget anymore.
- Zapier integration error fixed:Fixed an error that appeared when trying to add an API key to Zapier. Users can now seamlessly integrate Zapier with their Watermelon account again without encountering API issues.
- Notification settings save issue:Corrected an issue that prevented notification settings from being saved. Changes to your notification preferences can now be saved as expected.
- Hidden widget auto-open bug:Resolved an issue where the chat widget appeared on websites even when set to hidden if the auto-open setting was enabled. The widget will now respect the hidden status and remain concealed as configured.
fixed
Out of office
Pulse
Bug fixes for Handoff 👋
We're happy to inform you that we released fixes for the bugs we encountered at Handoff:
- Out of office handoff instruction issue: Fixed an issue where, with the toggle on for outside of business hours, handoffs used the business hours instruction instead of the correct out of office instruction. Handoffs now follow the instructions as configured.
- Incorrect handoff out of office hours: Resolved a bug where users on WhatsApp and the Chat widget were handed off outside of office hours, even when the outside of business hours toggle was off. The system now correctly prevents handoffs outside of business hours when this is disabled.
- Out of office message: Fixed an issue where only one, instead of the expected two, out of office messages were sent.
- Out of office message showing incorrectly: Addressed a problem where the out of office message appeared after a handoff even when not actually outside of business hours.
new
Add knowledge
Chatbot
Pulse
New: Add knowledge from your website to your chatbot with the new Web Crawler 🆕🔥
We're excited to announce the release of the
Web Crawler
. The Web Crawler is built based on your valuable feedback, ensuring it meets your needs more effectively. With this update, it's possible to have links added directly to your domain knowledge, guaranteeing that the URLs shared by your chatbot are accurate and relevant.
The Web Crawler is available in Premium, Business and Enterprise plans. You can set up the Web Crawler in Pulse under Sources. We made some resources for you to get the most out of this new feature:
Resources
- There's a step-by-step guide right here in our Help Center.
- More of a video person? We've got you covered with a video tutorial too!
- Register for our upcoming webinar, in which we'll show you all you need to know about the Web Crawler.
Enjoy the new Web Crawler feature! 🎉
In need of assistance? Reach out to our support team at support@watermelon.ai or give us a call at +31 30 291 99 55.
improved
fixed
Out of office
Settings
Pulse
Conversations
Bug fixes & improvements 🐜🚀
Here are our newest releases:
Bug fixes:
- Chatbot reassigned to Conversations: Fixed an issue where the chatbot sometimes got reassigned to a conversation even after it was picked up by an agent. This prevented agents from responding (input bar was unusable until refreshing).
- Agent role changing in new accounts: Resolved a bug where, in a new account, changing any field for an agent would incorrectly change their role from admin to support. Agent roles now remain consistent when fields are updated.
- Out of Office messages not sent to WhatsApp: Fixed a problem where out-of-office messages were not being sent to WhatsApp.
- Chat takeover issue: Addressed an issue where, if the chatbot was "thinking" and you switched inboxes, it became impossible to assign or take over any chat.
Improvements:
- Eyecatcher character limit: The eyecatcher field is now limited to the amount of characters that will be visible when published, ensuring a better fit and preventing text from being cut off.
improved
fixed
Chatbot
Out of office
Settings
Pulse
Conversations
Bug fixes & styling improvement 🐛⚙️
We're happy to announce our developers have fixed these bugs:
Conversations & attachments
- Messages as 'New' with chatbot active: a bug where messages were coming in as new, even when the chatbot was active has been corrected to ensure the chatbot processes messages appropriately.
- WhatsApp attachments creating new conversations: the issue where sending attachments in WhatsApp would sometimes result in a new conversation being opened in Conversations. Attachments are now correctly handled without creating unnecessary conversations.
- Multiple responses to large attachments in WhatsApp: an issue where sending large attachments from WhatsApp to Watermelon caused the chatbot to respond multiple times. The chatbot now responds only once, regardless of the attachment size.
Handoff
- Handoff instruction not used by chatbot: a bug where the chatbot was not following the Handoff instruction. The chatbot now properly hands off conversations according to the specified handoff instruction.
- Handoff trigger not functioning in sentences: an issue where using a handoff trigger within a sentence would cause the chatbot to not handoff the chat. Triggers now work correctly even when embedded in sentences.
- Chatbot hands off outside office hours: a bug where the Pulse chatbot was handing off conversations outside of office hours, even when this option was disabled. The chatbot now follows the correct settings for office hours handoffs.
Other
- Interactive tester non-response with incomplete Action: an issue where the interactive tester would not respond if there was an incomplete Action in draft. The tester now responds correctly, even if there are incomplete drafts.
Styling improvement:
- Spacing between chatbot and agents in Conversations: We adjusted the spacing between the chatbot and agents section in Conversations. The spacing is now consistent, improving the layout and user experience.
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