Changelog

Follow up on the latest improvements andΒ updates.

RSS

We made some big changes to our billing and subscription management, giving you more control and flexibility over your Watermelon subscription. Here's what's new:
Subscription and Billing Details Management:
You can now easily manage your subscription, edit billing address, edit the payment method and view your billing history by navigating to your account within Watermelon and selecting one of the options.
Screenshot 2024-03-26 at 09
Admin Empowerment:
As an agent with an administrator role you now have the option to manage billing details and subscriptions. You no longer need to use the email address linked to the subscription to do so.
Head over to your account settings (in the lower left corner of your Watermelon account) or to the license overview to explore the new billing and subscription management today!

new

My contacts

Website widget

Conversations

See on which page the website visitor is on πŸ‘€

website-visitor-release-image-breed-rounded
We have another very exciting update for you! We are very happy to share our latest feature:
Visitor page tracking
Now you can track the exact page a website visitor is on! Simply open a conversation, and on the right-hand side in the contact details, you'll see the page they're currently browsing.
You can now pinpoint the exact page on your website where they initiated the chat! This valuable insight empowers you to better understand your audience. πŸ”₯πŸ’ͺ
This feature is only available when using the new Chat Widget.
Click here to start tracking!

improved

fixed

Website widget

Chat Widget Improvements πŸ”₯

In this release, we're thrilled to announce the following improvements and fixes in our Chat Widget:
  • Deleting an active chatbot
    : When deleting an active chatbot with a connected chat widget, the website won't display the chatbot connected to the widget anymore, ensuring accurate representation on your website.
  • Mobile Version Display
    : We implemented a change to display the mobile version based solely on device width rather than solely on touch device detection.
  • Unfurl Feature
    : Video unfurls now feature a play button for improved user experience.
  • Eyecatcher Persistence
    : Users can now dismiss the eyecatcher and it will remain dismissed for the session when manually closed.
  • Fix for entire button sometimes not showing
    : We added a fallback for the launcher's entire button when no icon is provided, enhancing customization options.
release-user-status-userflow
Exciting news! We're happy to introduce 'User Status'.
Here's what this release contains:
Real-time Status Indicators:
Now you can easily check if other agents are online, busy, or offline. Simply check the color next to the agent's image/icon to know their availability status.
Improved Collaboration:
When forwarding a conversation to a colleague, you'll be able to see their status indicator, making it easier to choose the right person to forward a conversation to.
Set Your Own Status:
You have the ability to set your own status within your Watermelon account. Simply navigate to the bottom left corner of Watermelon and indicate your availability or log out to go offline.
In this release, we've implemented the following updates:
Automatic conversation closure:
We fixed an issue regarding the feature that automatically closes conversations older than 4 days when the chatbot is active. This will keep your Conversations inbox nice and clean.
Updated pricing page:
We updated the styling of our pricing page. Now you can also upgrade your bundle within Watermelon!

fixed

improved

Updates! πŸ’₯

Exciting updates have been implemented in the past days! Check out the details below:
Out of Office Message
: Previously, an out-of-office message was triggered for every message sent by a user in Watermelon during out of office hours, which, although not visible to the end user, led to confusion. This issue has now been addressed and resolved.
Styling bug in Conversations
: Addressed a styling issue where H1 or H2 style headers from the website were visible in Conversations, leading to strange styling. This issue has been resolved.

improved

fixed

Website widget

Improvements & Bug fix πŸš€

We've focused on enhancing the Chat Widget to provide a smoother and more reliable user experience. Here's a summary of the updates:
  • Font-size Issue
    : We resolved an issue where the font-size was incorrectly injected into the page, causing display inconsistencies.
  • Chatting Status Check for Chatbot Header
    : We added a check for the widget's ChattingStatus when determining whether to display the chatbot header. This solved the issue where a chatbot would not always show up in the header.
And, we fixed a bug:
  • Real-time answers fix
    : We resolved an issue where answers were not displaying in real-time in specific situations.

improved

fixed

Updates 🌟

Our team has worked on and released the following updates in our software. This is what we released:
Improvements in logging in, reloading and tokens:
  • We've resolved an issue where you sometimes would see a white screen when trying to log in. This issue is now resolved.
  • We have made changes to the 'Keep me signed in' button. It will now by default be checked, which means you will remain logged in. If this checkbox is not checked, you will be logged out with each reload of the page or when you close the browser.
Chat Widget (Bug) Fixes:
  • Added localization for the word 'seconds' in the queue.
  • Addressed the issue where the white send icon should become dark when the background color is too light.
  • Fixed the behavior where, after sending an attachment, the type bar would deselect unexpectedly.
  • Fixed the problem where the queue request was not being made anymore.
  • Resolved the issue where the "Is typing" event didn't stop after sending a message.
  • Fixed the problem where a shared email address link did not work correctly.
Other improvements and fixes:
  • When multiple messages are sent by the same agent (human or chatbot), the timestamp will now only show at the bottom in the new Chat Widget, providing a cleaner conversation view.
  • Ensured that the input bar in the interactive tester is always visible on the screen.
  • Adjusted the order to display the active Pulse chatbot first in the list with chatbots.
  • Resolved the issue where other agents' conversations were visible in the user's inbox.
  • Resolved the logic issue causing inconsistencies in displaying mobile screens during login/signup.
  • Instruction categories in Pulse now load correctly on the first click.
  • Out of office hours statistics are being loaded now.
  • We removed the outdated tour from Watermelon.

fixed

Out of office

Website widget

Bug Fixes Chat Widget πŸ”¨βš™οΈ

We're happy to share that we fixed some bugs! The bugs we fixed:
  • We addressed the bug in which out-of-office messages were not appearing in the new Chat Widget, but were showing up in Conversations for each message. Now out-of-office messages are correctly displayed in the new Chat Widget and the issue in Conversations is also resolved.
  • Forwarded conversations in the new Chat Widget are now correctly visible both in the 'New' filter and within the specified team, ensuring seamless communication flow.
  • Fixed a bug in which a legacy website widget would unexpectedly appear during frequent refreshed in integrations when there was none created. Now the legacy widget no longer disrupts gets created out of nowhere.
Our Product team has put in some serious effort last week, rolling out a new plan, home screen and fixing bugs.
New Premium Plan and 7-Day Free Trial
  • We have integrated the software with our new Premium plan
  • We made the new Premium plan available for a 7-day free trial.
  • Detailed information about the Premium plan is available on the pricing page.
Home Screen Redesign
We introduced a new Home screen, where we replaced the setup guide for the Legacy chatbot to more guidance regarding the Pulse chatbot.
Bug Fixes
  • We resolved the issue where out-of-office hours statistics were not loading properly. Users can now view their statistics accurately.
  • We fixed the bug where conversations forwarded to a team or agent in the new Chat Widget were not showing up in the 'New' section or within the team. Conversations now appear as expected, ensuring seamless communication within teams.
Load More
β†’