Feature requests

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

'powered by watermelon' in chat agent is free advertising for you. With my paid account I should be able to hide this/get a discount if I decide to show this.

Not only have support and admin agent, but distinguish per agent what he/she can do/see. For example: we'd like to add 'only read' option for agents to only be able to see the conversations in the Inbox and settings of the Agent, but not to change anything. have specific agents only see conversations/settings of a specific Agent in stead of all agents.

The text formatting that I create in the typing bar is not copied into the text.

Would be great to be able to amend a message after it is sent to the customer.

Having access to an easily reachable archive for the last three years is important. I would like to search not only by ID but also by various other criteria. This would greatly enhance our ability to retrieve past records efficiently.

Create an android app for mobile usage

At the moment, the photo is not showing, only the message from the customer. It is not clear to which image the comment belongs.

When a customer sends multiple photo's, you want to be able to select or tag 1 specific image to respond to (same as in Whatsapp).