Closed / Archived conversations folder
in progress
Fleur Nouwens
in progress
Fleur Nouwens
We’re working on it! 👷♀️
Good news — this feature is currently in development!
We’ll be sharing a sneak peek of the design soon in the Watermelon Community.
👉 Want early access to updates and previews?
Send an email to support@watermelon.ai and let us know you’d like to join — we’ll send you an invite link. We’d love to hear your thoughts!
Milou Wolsing
Merged in a post:
Reopen and search closed tickets by content
H
Hubspot Canacellation
Fleur Nouwens
Hey Hubspot Canacellation, thanks for your feedback! Following up on this:
- What specific information or keywords do you typically need to search for in closed tickets?
- How frequently do you anticipate needing to reopen closed tickets for further communication?
- Are there any specific criteria or conditions under which a ticket should be reopened?
This post was marked as
backlog
Charl Haas
open
Milou Wolsing
planned
Fleur Nouwens
Merged in a post:
Find/see archived conversations
D
Danny Vaessens
It would be helpful if 'archived' conversations could still be easily accessed for review purposes. If someone has had previous contact, it can sometimes be beneficial to easily find that correspondence.
See attached file for example how this could work. There are a couple of tabs with 'new', 'assigned' or 'closed'. In the 'closed' section you'll find all conversations that has been closed.
S
Simon Siahaya
Yes, please! Very helpful to understand recent conversations and state of business. Although it's currently also not available for the Legacy bot. Guess our org didn't feel the need for it. ;)