Closed / Archived conversations folder
complete
Alexander Wijninga
Closed conversations can now be found in the conversations list within each filter.
Alexander Wijninga
marked this post as
complete
Fleur Nouwens
marked this post as
in progress
M
Milou Wolsing
Merged in a post:
Reopen and search closed tickets by content
This post was marked as
backlog
Charl Haas
marked this post as
open
M
Milou Wolsing
marked this post as
planned
Fleur Nouwens
Merged in a post:
Find/see archived conversations
D
Danny Vaessens
It would be helpful if 'archived' conversations could still be easily accessed for review purposes. If someone has had previous contact, it can sometimes be beneficial to easily find that correspondence.
See attached file for example how this could work. There are a couple of tabs with 'new', 'assigned' or 'closed'. In the 'closed' section you'll find all conversations that has been closed.