Closed / Archived conversations folder
in progress
Fleur Nouwens
Merged in a post:
Reopen and Search Closed Tickets
F
Fireflies
We would like to reopen closed tickets and search them by content or keywords. Currently, we can only search by name, which limits our ability to efficiently manage and analyze past interactions.
Fleur Nouwens
in progress
Fleur Nouwens
We’re working on it! 👷♀️
Good news — this feature is currently in development!
We’ll be sharing a sneak peek of the design soon in the Watermelon Community.
👉 Want early access to updates and previews?
Send an email to support@watermelon.ai and let us know you’d like to join — we’ll send you an invite link. We’d love to hear your thoughts!
Fleur Nouwens
Great to hear your perspective, Fireflies! Following up on this:
- What specific types of content or keywords are most important for your searches?
- How frequently do you anticipate needing to reopen and search closed tickets?
- Are there any specific security or privacy concerns we should consider when implementing this feature?
Milou Wolsing
Merged in a post:
Reopen and search closed tickets by content
F
Fireflies
Fleur Nouwens
Hey Fireflies, thanks for your feedback! Following up on this:
- What specific information or keywords do you typically need to search for in closed tickets?
- How frequently do you anticipate needing to reopen closed tickets for further communication?
- Are there any specific criteria or conditions under which a ticket should be reopened?
This post was marked as
backlog
Charl Haas
open
Milou Wolsing
planned
Fleur Nouwens
Merged in a post:
Find/see archived conversations
D
Danny Vaessens
It would be helpful if 'archived' conversations could still be easily accessed for review purposes. If someone has had previous contact, it can sometimes be beneficial to easily find that correspondence.
See attached file for example how this could work. There are a couple of tabs with 'new', 'assigned' or 'closed'. In the 'closed' section you'll find all conversations that has been closed.
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