Possibility to manage rights per (human) agent
M
Margot Maas
Not only have support and admin agent, but distinguish per agent what he/she can do/see.
For example:
- we'd like to add 'only read' option for agents to only be able to see the conversations in the Inbox and settings of the Agent, but not to change anything.
- have specific agents only see conversations/settings of a specific Agent in stead of all agents.
Fleur Nouwens
Hey Margot Maas, thanks for your feedback! Following up on this:
- What specific roles or permissions would you like to define for different agents?
- Are there any specific scenarios or use cases where these differentiated permissions would be particularly beneficial?
- How critical is this feature to your current operations and what impact would it have on your workflow?