Show sources at answers in Inbox, like you can see in the Interactive tester
under review
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Jesco Verheijen
In the interactive tester, you can view the sources on which the AI Agent bases its responses. This provides insight into the origin of the information and helps assess reliability.
We would also like to see this in the Inbox, so that from there we can see how an Agent got their response.
Fleur Nouwens
Jesco Verheijen Can you clarify what you mean exactly? Do you want end users (i.e. the customers in your case) to see what sources were used? Or do you, as a Watermelon user, want to be able to see in the inbox which sources were used, as you can see in the Interactive Tester?
This post was marked as
under review
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Jesco Verheijen
I apologise for the ambiguity. I am indeed referring to the second; as a Watermelon user, I want to be able to see in the inbox which sources were used, as you can see in the Interactive Tester? Now you sometimes wonder how did he get his response to the inbox and try to imitate it in the interactive tester.
Fleur Nouwens
Jesco Verheijen: Thanks Jesco! I changed the feature request to make this more clear, so that other customers can vote for it too, if this is something they want.
A
Alex prakken
This should then become an option. I would only find it useful for ourselves to be able to see where the answers in the live chat come from, just like the interactive tester, but I don't think it's necessary to provide this information to customers.
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Jesco Verheijen
Alex prakken Indeed not relevant to the customer.