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Chatbot (68)
Conversations (59)
Statistics (17)
Contacts (9)
Settings (26)
Chat widget (56)
Integrations (23)
Other (7)
UI/UX (2)
Languages (2)
Apps (1)
Add new category during testing
When using interactive tester we want to have the possibility to add a new category for the instruction.
0
1
The possibility to have the Pulse-chatbot take time/day into account in answers.
E.g. if someone asks if they can still add something to their order, they can before 2:00 pm, but after 2:00 pm they can't. It would be nice to have the chatbot know what time it is and give an answer based on that.
1
8
In Conversations I would like to give a thumbs up/down as in the Interactive tester
E.g. when the chatbot answered correctly and I always want to see this answer regarding this certain topic in next conversations, I want to give a thumbs up.
2
4
Conversation starters with buttons
Show multiple buttons for the end-user to choose from to start the conversation.
0
3
Chatbot sees the page the website visitor is on and uses this in conversations
Based on the Chat widget, the chatbot can see on which page the website visitor is on, and use this information within the conversation.
0
8
Have the chatbot see and understand images in WhatsApp, Facebook and Instagram
2
5
Verification for values in Actions
E.g. when someone want to change their address, the action does not seem to check if it is a change of address or other input.
3
1
Summary for values in Actions
We want the chatbot to make a summary and ask for agreement, and only after this agreement should the data be sent to our API.
3
1
Have the chatbot respond to images
When someone sends an image, the chatbot does not respond and it is unclear to the end user what is happening. It would be nice if the chatbot can send something like: I can't read images, please send me text.
0
6
Automatic handoff: Only forward when there are users available
Via Handoff via Pulse you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.
0
5
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