Feature requests

A lot of our patients indicate they are not sure how to close the chat window. We'd like to suggest to add a little small x or - in the top right corner to help them. We've already added it to the instructions of the chatbot but still clients struggle to minimize the windows. Especially since it automatically opens they haven't pressed the little cirle in the bottom right corner so this interaction is unknown to them.

Ask the user in the end of the conversation, if the conversation was useful. They can then upvote an downvote. If they downvote there should be the option to provide more detailed feedback. There should then be an analysis in the dashboard how many people upvoted and downvoted and there should be an option to also read the feedback.

Currently it is showing both the first and last name. You want to be able to hide the last name in the chat widget.

As a user of the chat i wan't to give my details, so when i start a chat, the company can call me or send me an email about my chat. Or de employee can contact me when he missed the chat.

This gives customers the option to keep chatting with the AI Agent.

For example, if a website visitor reopens the chat 24 hours later, the conversation from the day before is still in progress, which is not desirable in certain scenarios.

When a customer closes the page or ends the chat, it would be helpful if an email would be sent to the user with the chat log. If the user had closed the page before a reply from the agent, they will still get an email with the latest chat and they can open the chat directly.

You now see 'Open support chat'.

This feature would enhance the readability and presentation of the welcome messages, making them more engaging for users.

The flag emoticons are not visible in the latest desktop (!) without installing additional extensions Edge and Chrome releases. However, these emojis are offered in the format of the welcome message. See, for example, the GB and NL flags.