Feature requests

Folder that holds all (old) closed and archived chat conversations. Currently the only way to read old conversations is by exporting. Would be better if we could view all the old conversations under a Conversations > Archive section.

The ability to search for specific text or keywords within conversations.

We receive tickets in Freshdesk and it would be helpful to add extra search options in Watermelon's Inbox to be able to find a specific conversation in the Inbox

The welcome message cannot be provided with a white line/line break, which does not improve reading comfort with a slightly longer text.

The flag emoticons are not visible in the latest desktop (!) without installing additional extensions Edge and Chrome releases. However, these emojis are offered in the format of the welcome message. See, for example, the GB and NL flags.

What I find confusing is that all channels are not filtered in the conversation overview. Chat/mail/WhatsApp/messenger all come in the same list of incoming messages. What we would find useful is if the mail would be received separately from the other chat channels and not all mixed up with the rest. So two separate lists or an option to filter the channels.