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Feature requests

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Have the AI Agent respond to documents (with documents) - e.g. translating a document

We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.

Automatic handoff: Only forward when there are users available

Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.

Possibility to have the AI Agent send documents/images/attachments

AI Agent sees the page the website visitor is on and uses this in conversations

Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.

Add new category to instruction from the Interactive tester

When using interactive tester we want to have the possibility to add a new category for the instruction.

Search function in Instructions

The possibility to search based on words in Instructions, to find instructions easier.

Possibility to have the AI Agent use the Contact details (e.g. from which WhatsApp number someone starts a chat)

When a user sends a WhatsApp message, we want to be able to see who they are chatting with based on that number and use it for verification purposes, so we can transmit (personal) information based on it.

Drag categories & instructions, to change the order

Implement an AI Assistant that gives suggestions for answers for human agents

We would like to see an AI assistant that generates a suggestion that the human agent can use to compose an answer

Have the AI Agent see and understand images in WhatsApp, Facebook and Instagram

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