Watermelon
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Feature requests

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Agent-to-Agent communication
If someone has a conversation with one AI Agent and is being forwarded to another one, it would be nice if the AI Agent can forward the AI Agent history too. E.g. AI Agent 1 is on the public website and forwards the conversation history when someone comes to AI Agent 2 behind a login portal.
1
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AI agent(s)
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backlog
Let the AI Agent make a summary of what was discussed, when handing off the conversation to a human agent
Currently it can take a few minutes for agents to figure out what is going on when they have to read back a conversation. Having the bot provide a summary; what it thinks the main question is, will help speed things up dramatically.
1
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AI agent(s)
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backlog
Voice / Microphone feature in the chat widget, to be able to talk to the agent, and have the Agent return a spoken answer too
3
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AI agent(s)
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backlog
Implement an AI Assistant that gives suggestions for answers for human agents
We would like to see an AI assistant that generates a suggestion that the human agent can use to compose an answer
1
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AI agent(s)
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backlog
Filter info such as order number, name, email, from the payload of the Conversation and send it through Actions to another tool.
1
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AI agent(s)
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backlog
AI Agent sees the page the website visitor is on and uses this in conversations
Based on the Chat widget, the AI Agent can see on which page the website visitor is on, and use this information within the conversation.
2
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AI agent(s)
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backlog
Have the AI Agent respond to documents (with documents) - e.g. translating a document
We would like to be able to add a document as input to the AI, and receive a similar file as output from the AI. In our case this would be translating the document, based on the domain knowledge in Pulse, so that it will use our professional jargon.
1
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AI agent(s)
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backlog
Automatic handoff: Only forward when there are users available
Via Handoff you only want to be able to handoff when there are users available. If there are no users available (offline), then it should automatically not forward the conversation anymore.
1
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AI agent(s)
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backlog
Possibility to have the AI Agent send documents/images/attachments
8
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AI agent(s)
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backlog
Add new category to instruction from the Interactive tester
When using interactive tester we want to have the possibility to add a new category for the instruction.
7
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AI agent(s)
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backlog
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