When an end-user responds to a picture in WhatsApp, show the picture the customer responded to | Feature requests

When an end-user responds to a picture in WhatsApp, show the picture the customer responded to

Hans Kalk

When an end-user responds to a specific picture in WhatsApp, you only see the response and not the picture the end-user responded to, so it is not clear to which image the comment belongs.

Created by Milou Wolsing

June 26, 2025

Hans Kalk

Hi Fleur,
We often have customers who send an image or more of a ceiling plate. Then it's up to us to see what kind it is to deliver the right product.
Customers also regularly send multiple images in a row and when we ask a question, the customer clicks on the image and responds to it. We then cannot see which photo it concerns.
We actually receive images every day.