Difference in Source View between Interactive Tester and Live Chats
under review
J
Jesco Verheijen
In the interactive tester, you can view the sources on which the AI Agent bases its responses. This provides insight into the origin of the information and helps assess reliability.
However, this functionality is not available in live chats. Here, answers are generated directly without a visible source citation, so you, as a user, cannot immediately see where the information comes from.
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under review
A
Alex prakken
This should then become an option. I would only find it useful for ourselves to be able to see where the answers in the live chat come from, just like the interactive tester, but I don't think it's necessary to provide this information to customers.