Remove name buttons when no agents are online
complete
Even when live-chat is disabled customers still get to see an overview with 3 name avatars of agents (see attached picture). That gives the suggestion that a couple of agents are online and almost ready to help the customer but instead there's no one to help the client. Can you please remove the avatars when live-chat is disabled?
Alexander Wijninga
complete
Alexander Wijninga
in progress
Fleur Nouwens
Merged in a post:
An option where you can select which chatters are visible in the widget (live chat).
M
Marieke Vroonhof
An option where you can select which chatters are visible in the widget (live chat). Now 3 random photos of agents are shown in the widget. It may be that 1 of these agents does not normally handle live chat.
In the settings under agents can select a check mark. Or in the widget an option to indicate which agents you want visible.
A
Alexander Wijninga
planned
Something similar is planned