Option for the chatbot to not respond after closing conversation
backlog
J
Jaimy Van Der Snoek
if an employee has taken over a chat to handle a complaint or offer personal assistance, and then archives the chat, the chatbot will still respond first if the customer replies. This can be problematic in situations like complaint handling, where continuous, personalized communication is preferred.
This post was marked as
backlog
Fleur Nouwens
This is a feature request, not a bug. Currently all conversations that are opened again after closing, will start as a new conversation again. So that means that when the chatbot is activated, the chatbot will respond to the first message.
Fleur Nouwens
open
Charl Haas
planned
Charl Haas
in progress
Fleur Nouwens
under review