Have an option to not let the AI Agent respond when reopening a chat that was closed earlier
backlog
J
Jaimy Van Der Snoek
if an employee has taken over a chat to handle a complaint or offer personal assistance, and then archives the chat, the AI Agent will still respond first if the customer replies. This can be problematic in situations like complaint handling, where continuous, personalized communication is preferred.
J
Jesco Verheijen
We also really wanted these at Transferpersshop.nl.
This post was marked as
backlog
Fleur Nouwens
This is a feature request, not a bug. Currently all conversations that are opened again after closing, will start as a new conversation again. So that means that when the chatbot is activated, the chatbot will respond to the first message.
Fleur Nouwens
open
Charl Haas
planned
Charl Haas
in progress
Fleur Nouwens
under review