Include conversation summary in human handover email notifications
O
Otto
When an AI agent hands over a conversation to a human, the email notification should include a short summary of the conversation.
The summary should explain:
What the customer asked or needed help with.
What the AI agent has already discussed or attempted.
Why the conversation was forwarded to a human.
Goal:
Give employees enough context to understand the customer's request and the reason for the handover without having to open the full conversation in Watermelon.