have the chatbot take over the conversation again
complete
Alexander Wijninga
complete
Charl Haas
planned
Alexander Wijninga
Merged in a post:
Transfer message back to pulse
T
Taco Piek
The possibility to redirect a message back to the AI after an agent has been involved.
Sometimes an agent takes over a chat and sends an answer, afterwards they would like to transfer the chat back to the AI for any following questions by the user.