Improvements & bug fixes 👍🐛

Here’s what’s our developers have been working on and released last week:

New features:

Conversations export update:
The export now includes thumbs-up and thumbs-down feedback for better insights.

Bug fixes:

Chatbot handoff in chat widget:
Conversations handed off by the chatbot to "New" were not appearing in real time. They now show instantly without needing to refresh the filter.
Duplicate chatbot messages:
The chatbot sometimes sent multiple messages when a trigger for handoff was sent. This has been fixed.
Incorrect default link in chat widget:
When creating a new chat widget, the default Frequently Asked Questions link was pointing to a placeholder. We changed this to www.watermelon.ai. website. This has been fixed.
Saving settings in chat widget integrations:
A bug prevented saving new settings when creating a chat widget in Integrations. This is now resolved.
Incorrect deletion message in Conversations:
Deleting a conversation mentioned that the contact would also be deleted, but this was not the case. This has been corrected.
Chatbot icon in closed conversations:
The chatbot icon wasn’t showing in closed conversations when clicking "Show previous messages". This is now fixed.
Sign-out error in Web Crawler:
An error message appeared when signing out with the Web Crawler open. This has been resolved.
Browser tab name update:
The browser tab name didn’t update after switching the language. It now correctly reflects the current page.

UX improvements:

We've made a whole lot of

UX improvements

to ensure smoother navigation and interaction in the platform.

Thanks for your feedback—keep it coming! 🚀