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Feature requests
155
Roadmap
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Backlog
2
Possibility to turn of the waiting time in the queue
Feature requests
1
The option to remove a message that is send to a customer
Feature requests
1
Want to be able to filter on tags in Conversations
Feature requests
1
Pin a conversation so it will not archive automatically
Feature requests
16
Pulse statistics per chatbot
Feature requests
1
Filter info such as order number, name, email, from the payload of the Conversation and send it through Actions to another tool.
Feature requests
1
Add Twilio SMS as a channel
Feature requests
1
Option in actions to chain requests after each other
Feature requests
1
Authentication via actions
Feature requests
4
Implement an AI Assistant that gives suggestions for answers for human agents
Feature requests
1
Have fonts loaded locally instead of via the script
Feature requests
14
Show a pop-up/clear indication in Watermelon when there is a new unassigned conversation
Feature requests
7
The possibility to change the volume of the notifications
Feature requests
18
The possibility to have the Pulse-chatbot take time/day into account in answers.
Feature requests
2
Buttons 'easier' and 'more difficult'
Feature requests
1
Have SMS as an extra channel for customers to reach on
Feature requests
1
Set the maximum amount of conversations per Watermelon user
Feature requests
13
Reminder when a chat hasn't been picked up after X minutes
Feature requests
1
Disable Out of Office Message Whatsapp
Feature requests
7
Add read confirmation check icon when customer has read the message
Feature requests
1
An option in the export/statistics to see what Whatsapp number messages are coming in on
Feature requests
5
Option to hide the last name from the chat widget of an Agent
Feature requests
8
Add OAuth2 verification to Actions in Pulse
Feature requests
2
Line
Feature requests
3
Wechat
Feature requests
Planned
1
Handoff: I would like to see a button to forward conversations to an agent
Feature requests
1
When opening the chat widget in embedded display mode, we want it to be immediately visible without any loading time.
Feature requests
6
Open the correct conversation by clicking on a notification
Feature requests
3
Have the end-user fill out a contact form before starting the chat
Feature requests
3
Option to download the conversation from the chat widget as end-user
Feature requests
6
I would like to see a button "Keep chatting with chatbot" when a conversation is handed off.
Feature requests
16
archive multiple conversations
Feature requests
In Progress
3
Add new category during testing
Feature requests
19
The ability to permanently delete agents by ourself
Feature requests
4
Search function in Instructions
Feature requests
2
The ability to delete profile pictures from an agent.
Feature requests
1
Inactive user
Feature requests
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