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Feature requests

Under Review

Prioritize added sources before using OpenAI knowledge

Feature requests

Option to translate chats in Inbox

Feature requests

Receive a notification when a conversation is handed off from a team/agent to another team/agent

Feature requests

Extend feedback options in Interactive tester

Feature requests

Translate chat widget based on page language

Feature requests

See what page the chat was initiated on in Statistics + export (show website activity in Statistics)

Feature requests

Real-Time Chat Dashboard (Statistics)

Feature requests

Option not to comment on images or emojis

Feature requests

Create a hover function for long names of channels in Agent Profile

Feature requests

For Partners: Allow one email address to be linked to multiple accounts

Feature requests

When logged in as a Support agent, I want to see the All inbox

Feature requests

Show sources at answers in Inbox, like you can see in the Interactive tester

Feature requests

Planned

Archive multiple conversations at the same time in the Inbox

Feature requests

In Progress

Updated version AI Search (also able to send URL's)

Feature requests

Agent does not recognize SKU-numbers

Feature requests

Filter on channels in Inbox

Feature requests

Closed / Archived conversations folder

Feature requests

Expand search options in Inbox, e.g. by text, name, date, email address, ID

Feature requests

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