Feature request:
Customers would like improved statistics, so that the use of the multiple choice buttons becomes transparent and feedback from customers can be viewed at a glance.
  1. Average measured customer satisfaction for all feedback provided on all possible conversation routes.
  2. The measured customer satisfaction per category so that we can report mutual satisfaction (and open feedback) and thus improve the service in a targeted manner.
  3. Measure the number of conversations per category per day for the past month so that we can see the difference in demand for information over the past month (s).
In addition, I would like to see this in a line chart so that we can visualize per day in a month per category (colors per category for example) which categories were most wanted and when.
a. Where possible, look deeper (stacked bar chart for example) so that the total number of choices for the underlying buttons (subcategories) per main category become clear.